Q:     How can I remove extra tuition charges for a student that has transferred out mid-year?

A: When a student transfers out sometime in the middle of a school year, the parents' tuition account will still have remaining months in the payment schedule. Those remaining months/charges will need to be removed so that the family is no longer charged. Here are the steps for how to edit a family's tuition payment schedule if a student has transferred out mid-year: 1. Go to Finance 2. Click on 'Tuition Setup, Log Receipts...' for the current year 3. Click on the button 'Show All Families' Tuition' (no need to make changes in any of the filter options) 4. When the report loads, click 'Go' next to the family's name 5. Change the Tuition Total to be the new amount (for the months they attended) 6. Change the number of payments to match the number of months or change to '1' 7. Click 'Go' to reset their tuition payment schedule 8. Click 'Post' to re-charge them for the months they attended Note - if the family has already been charged for a month (or months) and shouldn't have been, then the steps above will remove those extra charges.