FAQ



Category: All categories


What is Census?
What email address will send the FastDirect activation letter ?
What is Narrative?
What is NurseMode?
How do I clear my browser's cache?
What is the Links page?
What is Calendar?
What is Planner/Bulletin Board?
My screen name and password stopped working...
How do I record grades in GradeBook ?
FDmail Manager
How do I change my 'weighting' in the 2nd quarter without changing the 1st quarter weighting also?
I just finished entering grades for an event but I can't find the event. Where should I look ?
On the grade scale viewable in GradeBook, what is the meaning of click %?
How do I filter by event?
How do I edit an event in GradeBook ?
When creating a new event in GradeBook, what are the 'Status' Options?
What is the purpose of the 'Create_Copies' function?
When the tool bar disappears from the top of the page how do I return to the homepage?
I get an 'Incorrect log in screen, or Aborted screen'-Why?
When I type in my screen name and password, the log in screen just sits there. Why?
How long does it take FastDirect to send an Parent Activation email ?
How can I make FastDirect work with my Blackberry brand phone?
What are the Grading Calc Options in my grade book?
What does the red line in my grade boxes mean?
How can I add a note to a grade in my GradeBook?
Why can't I see my grade book after selecting a course and clicking 'GradeBook Input'?
Why does my grade book open up in a new internet window/tab?
What is Reports?
Contact FastDirect Communications


What is Census?
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Census creates lists of which students were absent in each homeroom, how many are present, and who is in the nurses office and refreshes everytime you click it. This is typically used for safety drills or in the case of an actual emergency. There is a summary each day of total students present and missing.

What email address will send the FastDirect activation letter ?
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Please permission fdhelp.desk@gmail.com

What is Narrative?
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Narrative acts like NurseMode, but is typically used to track a student's whereabouts when they are meeting with a staff member (for testing, disciplinary issues, resource center, tutoring, etc.). This function allows the Admin (or staff who have been given access to this function, admin must ask HelpDesk to allow) to select a student, clock them in, describe the appointment, their assessment and when/if there should be a follow up. The ability to check a students history is available, as well as the ability to edit that student's history in Narrative.


What is NurseMode?
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Admin can “Allow NurseMode” in any staff file to add and to view data as the School Nurse. In NurseMode, the user can choose any student, fill in the time sheet, complaint, assessment, care give (include initials) and where the student went after they were treated. It also allows the user to see a student's history in the School's Nurses Office, if the history has been logged on FastDirect. However, only the “Nurse” can edit past entries. There is only one “Nurse” file allowed at each school.

How do I clear my browser's cache?
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How to Clear your Browser's Cache:

In most computer-based web browsers, to open menus used to clear your cache, cookies and history, use Ctrl-Shift-Delete (PC) or Command-Shift-Delete (Mac). If this doesn't work, follow the appropriate instructions below.

Google Chrome
Firefox
Internet Explorer
Safari
Other browsers and devices
Google Chrome
1.) In the browser bar, enter: chrome://settings/clearBrowserData
2.) Select the following:
- Browsing History
- Download History
- Cookies and other site and plug-in data
- Cached images and files
From the Obliterate the following items from: drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select the beginning of time.
3.) Click Clear browsing data.
4.) Exit/quit all browser windows and re-open the browser.
view instructions per device
Firefox
1.) From the History menu, select Clear Recent History.
2.) From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
3.) Next to "Details", click the down arrow to choose which elements of the history to clear;
To clear your entire cache, select all items.
4.) Click Clear Now.
5.) Exit/quit all browser windows and re-open the browser.
view instructions with visuals
Internet Explorer
1.) Select Tools (via the Gear Icon) > Safety > Delete browsing history....
2.) Deselect Preserve Favorites website data, and select:
- Temporary Internet files or Temporary Internet files and website files
- Cookies or Cookies and website data
- History
3.) Click Delete. You will see a confirmation at the bottom of the window when the process is complete.
4.) Exit/quit all browser windows and re-open the browser.
view more instructions and tips
Safari
1.) From the Safari menu, select Clear History and Website Data....
2.) Select the desired time range, and then click Clear History.
3.) Go to Safari > Quit Safari or press Command-Q to exit the browser completely.
view instructions with visuals


For more options, visit the source: Indiana University Knowledge Base

What is the Links page?
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The Links page is a great way to make resources and references easily available to the school community. Administrators and staff are able to create links to all types of information, such as: old upload file
  • Newsletters
  • School Handbooks and Policies
  • Educational Websites
  • Homework and Assignments
  • Registration Forms
By creating links to this valuable information, parents and staff will have access to these links at any time and from any computer with internet access.

What is Calendar?
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Calendar is tied to the Bulletin Board and GradeBook if the user chooses. Creating events for your calendar is simple with our easy navigation. Editing events to decide things like who can see it, which text or background color to use, what size the text is or if it’s bold. Deleting and changing events is as easy as creating them.

What is Planner/Bulletin Board?
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Planner is where all staff can personalize their Bulletin Board and parents can view them. Only the owner of the bulletin board can edit it (no Admin override). Users must log in to view assignments from GradeBook and to view information not available to the general public in both the Bulletin Board and Calendar. Staff can write simple text, upload photos or use a separate HTML editing software to truly customize bulletin boards. After using software, simply copy and paste the HTML code directly into FastDirect. This is a tool used mostly to share information with parents from teachers.

My screen name and password stopped working...
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The system is doing its job protecting your privacy. Make sure the caps lock key is not on and that you are using the correct spelling and appropriate capitalization. If you are still unable to log on, complete the parent activation form again using the 6 digit activation code provided by your school. If you do not have record of your parent activation code, please contact your school office for assistance.

How do I record grades in GradeBook ?
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Go to Grades, select a course from the drop down list, click GradeBook Input, click the link Create A New Event in the top menu, complete the fields, click Create. The event will appear below. In the grade fields, type the numerical value/letter grade, click Save Changes. Important: If you just created a new event and can not find it, make sure the date you entered for the event matches the Quarter/Trimester that you are viewing in your GradeBook. If the date falls in the range for a different Quarter/Trimester, then you will have to change to that Quarter/Trimester to view and edit the event.

FDmail Manager
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How do I change my 'weighting' in the 2nd quarter without changing the 1st quarter weighting also?
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You cannot change the 2nd quarter weighting without changing the 1st quarter weighting in your GradeBook. This change will NOT affect the grades that were imported onto Report Cards, but it will affect the grades in your 1st quarter GradeBook.

I just finished entering grades for an event but I can't find the event. Where should I look ?
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If you have created an event and are unable to find it, more than likely the event has been placed in a
different grading period other than the one you are currently viewing. The date of the event will default
to the current date if left unchanged by the teacher (See image #1). Please confirm the date you used
when creating the event matches the date range for that particular Quarter/Trimester you are viewing.
Note: To view events in a different Quarter/Trimester you must first change the filter to the desired
Quarter/Trimester (See image #2).




Some additional ways to search for and display your events can be found by clicking on 'Preferences'
in the top right hand menu in your GradeBook.  The first tab is for 'Display Options' and provides
several options for how you would like your GradeBook events to be displayed.

On the grade scale viewable in GradeBook, what is the meaning of click %?
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The click % or click value is a numeric equivalent of a letter grade (ie. A=100; B=90) and is used two ways: One is in GradeBook when a teacher gives letter grades for scores on events. The other is when the Report Card has had letter grades imported for each grading period and has to average a Final/Semester grade. The click % provides the system a way of calculating a letter grade by giving it an exact numeric value. Note: The click value is NOT the maximum or minimum value for a letter score's range when you are viewing the table display for the Scale in Use.

How do I filter by event?
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In GradeBook directly above the roster of student names is a drop down for Category. Change the drop-down from All Event Types to the Event Type you wish to view. After making a selection, the system will automatically refresh to display only those events you selected.

How do I edit an event in GradeBook ?
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Once an event has been created, move your cursor over the event name and click it (the event name should become underlined when you move the cursor over it). Make any changes to the event and click Change.

When creating a new event in GradeBook, what are the 'Status' Options?
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The Status Options allow you to specify the weight of the event. The event will always be set as default to "Normal." The other options are as follows: The event could be offered as "Extra Credit," where any scores entered will only add to the student's total average. A student with nothing entered will not be harmed. The "Can be dropped" setting allows the scores from the specific event to be dropped, once the box next to the score is checked and the "Update all" button is clicked. If the event will not be taken for a grade, the "Not for grade" setting is available. The last option available is "Event Multiplier." This setting allows the new event to be counted double or more in the final computation of grades in GradeBook. After choosing "Event Multiplier" you must then enter a number in the box entitled "multiplier" (to count double, enter 2 and so on).

What is the purpose of the 'Create_Copies' function?
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In order to save time, this function allows a teacher to create multiple copies of an event, so that the teacher is able to just edit the title of an event (and various other options) instead of creating each event individually.  



Here is how you create multiple copies of an event, once you are in your gradebook:









You should then have multiple events created in your GradeBook.






When the tool bar disappears from the top of the page how do I return to the homepage?
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Scroll down to the very end of the page and find the "Home" link. Click on the "Home" link to lead you back to the homepage.

I get an 'Incorrect log in screen, or Aborted screen'-Why?
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1) Make sure that the Caps Lock is turned off when typing in the screen name and password. 2) Make sure that you are putting no extra spaces in your screen name or password. 3) If you have numbers included in your screen name or password, make sure that you are typing them in using the numerical keys at the top of the keyboard and not from the numerical keypad to the right of the keyboard. 4) Make sure that what needs to be capitalized is capitalized and what needs to be lower case is lowercase letters.(The system is case sensitive.) 5) If you are using the temporary screen name and password make sure that if your screen name is "id68" (for example) make sure you include the "id" part of the screen name.

When I type in my screen name and password, the log in screen just sits there. Why?
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Here is a solution, possibly. This is if you use Internet Explorer as your internet browser. When you are on the internet you can go to the top menu and click on 'Tools'. This will drop a box down. Click on 'Internet Options'. This will bring up a new small window. At the top of the new window are tabs. Click on the tab that says 'Privacy'. In the privacy tab is almost like a volume button to raise and lower 'sensitivity'. Lower the level to 'Low'. It is probably at 'Medium' or so. When lowered go to the bottom and click 'Apply'. Then go back and type in the screen name and password and see if that will let you in. If this fails, go back into 'Internet Options' again. There will be another tab to says 'Security'. When you click on the 'Security' tab two buttons will show at the bottom. One will says 'Custom levels' or 'Default Levels'. If you click on 'Custom Level' a new window will pop up. At the bottom of that window is a drop down box where you can select another 'sensitivity' level. Drop that box down and select 'Medium low' or 'Low'. After selected, click 'Reset'. This will bring up a warning message, click 'Yes'. Then go click 'Apply'. This will change it for the system. Click out of that window. Go back into your school's log in page and type in the screen name and password and see if that allows you to get in. This last step generally works. If this does not, and the problem continues, please let Help Desk know (314) 822-3278. Thank you.

How long does it take FastDirect to send an Parent Activation email ?
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HelpDesk processes Parent Activations several times per day, if you have not received an email within 24 hrs please check you JUNK MAIL or SPAM folder for email from hilleren@swbell.net

How can I make FastDirect work with my Blackberry brand phone?
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What are the Grading Calc Options in my grade book?
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The Grading Cal Options in your grade book contain the following information and settings:

Grade Scale: The scale displayed is the scale that has been applied to this specific grade book.  If the displayed scale is incorrect, contact your administrator to have it fixed.
Weighting Scheme: The weighting schemes are the 4 different ways your grade book can be calculated.  To select or change a weighting scheme, click the button of the weighting scheme you would like and the system will refresh automatically with the change.
User Defined Category Weights: Every grade book has categories for the events you create which will help you to organize your grade book, as well as help the system determine how to average final grades.  If you have chosen 'Category Weighting' as your weighting scheme, then you will want to make sure and set the weights for each category.


What does the red line in my grade boxes mean?
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The red line that appears in a grade box is there to help notify a teacher of a missing grade.



How can I add a note to a grade in my GradeBook?
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Here are the steps to adding notes to specific grades in your GradeBook events:

Step #1:


Step #2:


Why can't I see my grade book after selecting a course and clicking 'GradeBook Input'?
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When a course (curriculum) is selected and a teacher clicks 'GradeBook Input', that teacher's grade book will open in a new internet window/tab.

If you select a course and click 'GradeBook Input' and a new window/tab does not open up, it could be because:
1.) You had previously opened up this grade book and the window was minimized
2.) You had previously opened up this grade book and the window is behind other opened window/tabs on your computer
For either of these scenarios, you want to look for a window/tab that has been titled '(your school name) GradeBook / ReportCard'

Here are some of the advantages to having a grade book appear in a separate window/tab:
1.) The original internet window/tab will still be open which allows a user to explore other functions in FastDirect, such as messaging, while still creating events or entering grades etc.
2.) A teacher will be able to create events, input grades or check grades for more than one course at a time.
3.) Viewing multiple grade books at one time can be helpful when comparing course curriculum between several courses, such as two Science classes for grade 7.

Why does my grade book open up in a new internet window/tab?
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When a course (curriculum) is selected and a teacher clicks 'GradeBook Input', that teacher's grade book will open in a new internet window/tab.  Here are some of the advantages to having a grade book appear in a separate window/tab:
1.) The original internet window/tab will still be open which allows a user to explore other functions in FastDirect, such as messaging, while still creating events or entering grades etc.
2.) A teacher will be able to create events, input grades or check grades for more than one course at a time.
3.) Viewing multiple grade books at one time can be helpful when comparing course curriculum between several courses, such as two Science classes for grade 7.

If you select a course and click 'GradeBook Input' and a new window/tab does not open up, it could be because:
1.) You had previously opened up this grade book and the window was minimized
2.) You had previously opened up this grade book and the window is behind other opened window/tabs on your computer
For either of these scenarios, you want to look for a window/tab that has been titled '(your school name) GradeBook / ReportCard'

What is Reports?
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Reports is where batch data, like attendance and state reports, labels, honors reports and more, can be collected for a printable report or downloaded as a spreadsheet. The option to ‘Make Your Own Report’ is very useful. The user can pick and choose between data fields to create the custom report they want based on parent, student or staff data. Admin can use Make Your Own Report to batch data for editing. All staff has access to use/make Reports but the data in reports is based on what information the user is allowed to see.

Contact FastDirect Communications
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https://www.fastdirectsis.com/contact/

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How to change ScreenName and Password: MP4 or YouTube

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Parent FDmail Notifications: MP4 or YouTube

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Parent Viewing of Buzzbook: MP4 or YouTube

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