FAQ

Census creates lists of which students were absent in each homeroom, how many are present, and who is in the nurses office and refreshes everytime you click it. This is typically used for safety drills or in the case of an actual emergency. There is a summary each day of total students present and missing.

Narrative acts like NurseMode, but is typically used to track a student's whereabouts when they are meeting with a staff member (for testing, disciplinary issues, resource center, tutoring, etc.). This function allows the Admin (or staff who have been given access to this function, admin must ask HelpDesk to allow) to select a student, clock them in, describe the appointment, their assessment and when/if there should be a follow up. The ability to check a students history is available, as well as the ability to edit that student's history in Narrative.

Admin can “Allow NurseMode” in any staff file to add and to view data as the School Nurse. In NurseMode, the user can choose any student, fill in the time sheet, complaint, assessment, care give (include initials) and where the student went after they were treated. It also allows the user to see a student's history in the School's Nurses Office, if the history has been logged on FastDirect. However, only the “Nurse” can edit past entries. There is only one “Nurse” file allowed at each school.

Reports is where batch data, like attendance and state reports, labels, honors reports and more, can be collected for a printable report or downloaded as a spreadsheet. The option to ‘Make Your Own Report’ is very useful. The user can pick and choose between data fields to create the custom report they want based on parent, student or staff data. Admin can use Make Your Own Report to batch data for editing. All staff has access to use/make Reports but the data in reports is based on what information the user is allowed to see.

The Links page is a great way to make resources and references easily available to the school community. Administrators and staff are able to create links to all types of information, such as:

• Newsletters
• School Handbooks and Policies
• Educational Websites
• Homework and Assignments
• Registration Forms

By creating links to this valuable information, parents and staff will have access to these links at any time and from any computer with internet access.

HelpDesk processes Parent Activations several times per day, if you have not received an email within 24 hrs please check you JUNK MAIL or SPAM folder for email from hilleren@swbell.net

Calendar is tied to the Bulletin Board and GradeBook if the user chooses. Creating events for your calendar is simple with our easy navigation. Editing events to decide things like who can see it, which text or background color to use, what size the text is or if it’s bold. Deleting and changing events is as easy as creating them.

Planner is where all staff can personalize their Bulletin Board and parents can view them. Only the owner of the bulletin board can edit it (no Admin override). Users must log in to view assignments from GradeBook and to view information not available to the general public in both the Bulletin Board and Calendar. Staff can write simple text, upload photos or use a separate HTML editing software to truly customize bulletin boards. After using software, simply copy and paste the HTML code directly into FastDirect. This is a tool used mostly to share information with parents from teachers.

Please permission fdhelp.desk@gmail.com

The system is doing its job protecting your privacy. Make sure the caps lock key is not on and that you are using the correct spelling and appropriate capitalization. If you are still unable to log on, complete the parent activation form again using the 6 digit activation code provided by your school. If you do not have record of your parent activation code, please contact your school office for assistance.

1) Make sure that the Caps Lock is turned off when typing in the screen name and password. 2) Make sure that you are putting no extra spaces in your screen name or password. 3) If you have numbers included in your screen name or password, make sure that you are typing them in using the numerical keys at the top of the keyboard and not from the numerical keypad to the right of the keyboard. 4) Make sure that what needs to be capitalized is capitalized and what needs to be lower case is lowercase letters.(The system is case sensitive.) 5) If you are using the temporary screen name and password make sure that if your screen name is "id68" (for example) make sure you include the "id" part of the screen name.

Here is a solution, possibly. This is if you use Internet Explorer as your internet browser. When you are on the internet you can go to the top menu and click on 'Tools'. This will drop a box down. Click on 'Internet Options'. This will bring up a new small window. At the top of the new window are tabs. Click on the tab that says 'Privacy'. In the privacy tab is almost like a volume button to raise and lower 'sensitivity'. Lower the level to 'Low'. It is probably at 'Medium' or so. When lowered go to the bottom and click 'Apply'. Then go back and type in the screen name and password and see if that will let you in. If this fails, go back into 'Internet Options' again. There will be another tab to says 'Security'. When you click on the 'Security' tab two buttons will show at the bottom. One will says 'Custom levels' or 'Default Levels'. If you click on 'Custom Level' a new window will pop up. At the bottom of that window is a drop down box where you can select another 'sensitivity' level. Drop that box down and select 'Medium low' or 'Low'. After selected, click 'Reset'. This will bring up a warning message, click 'Yes'. Then go click 'Apply'. This will change it for the system. Click out of that window. Go back into your school's log in page and type in the screen name and password and see if that allows you to get in. This last step generally works. If this does not, and the problem continues, please let Help Desk know (314) 822-3278. Thank you.

Scroll down to the very end of the page and find the "Home" link. Click on the "Home" link to lead you back to the homepage.

How to Clear your Browser's Cache:

In most computer-based web browsers, to open menus used to clear your cache, cookies and history, use Ctrl-Shift-Delete (PC) or Command-Shift-Delete (Mac). If this doesn't work, follow the appropriate instructions below.

Google Chrome Firefox Internet Explorer Safari Other browsers and devices

Google Chrome

1.) In the browser bar, enter: chrome://settings/clearBrowserData 2.) Select the following: - Browsing History - Download History - Cookies and other site and plug-in data - Cached images and files From the Obliterate the following items from: drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select the beginning of time. 3.) Click Clear browsing data. 4.) Exit/quit all browser windows and re-open the browser. view instructions per device

Firefox

1.) From the History menu, select Clear Recent History. 2.) From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything. 3.) Next to "Details", click the down arrow to choose which elements of the history to clear; To clear your entire cache, select all items. 4.) Click Clear Now. 5.) Exit/quit all browser windows and re-open the browser. view instructions with visuals

Internet Explorer

1.) Select Tools (via the Gear Icon) > Safety > Delete browsing history.... 2.) Deselect Preserve Favorites website data, and select: - Temporary Internet files or Temporary Internet files and website files - Cookies or Cookies and website data - History 3.) Click Delete. You will see a confirmation at the bottom of the window when the process is complete. 4.) Exit/quit all browser windows and re-open the browser. view more instructions and tips

Safari

1.) From the Safari menu, select Clear History and Website Data.... 2.) Select the desired time range, and then click Clear History. 3.) Go to Safari > Quit Safari or press Command-Q to exit the browser completely. view instructions with visuals

For more options, visit the source: Indiana University Knowledge Base

https://www.fastdirectsis.com/contact/

How to change ScreenName and Password: MP4 or YouTube