FAQ

The system is doing its job protecting your privacy. Make sure the caps lock key is not on and that you are using the correct spelling and appropriate capitalization. If you are still unable to log on, complete the parent activation form again using the 6 digit activation code provided by your school. If you do not have record of your parent activation code, please contact your school office for assistance.

1) Make sure that the Caps Lock is turned off when typing in the screen name and password. 2) Make sure that you are putting no extra spaces in your screen name or password. 3) If you have numbers included in your screen name or password, make sure that you are typing them in using the numerical keys at the top of the keyboard and not from the numerical keypad to the right of the keyboard. 4) Make sure that what needs to be capitalized is capitalized and what needs to be lower case is lowercase letters.(The system is case sensitive.) 5) If you are using the temporary screen name and password make sure that if your screen name is "id68" (for example) make sure you include the "id" part of the screen name.

Here is a solution, possibly. This is if you use Internet Explorer as your internet browser. When you are on the internet you can go to the top menu and click on 'Tools'. This will drop a box down. Click on 'Internet Options'. This will bring up a new small window. At the top of the new window are tabs. Click on the tab that says 'Privacy'. In the privacy tab is almost like a volume button to raise and lower 'sensitivity'. Lower the level to 'Low'. It is probably at 'Medium' or so. When lowered go to the bottom and click 'Apply'. Then go back and type in the screen name and password and see if that will let you in. If this fails, go back into 'Internet Options' again. There will be another tab to says 'Security'. When you click on the 'Security' tab two buttons will show at the bottom. One will says 'Custom levels' or 'Default Levels'. If you click on 'Custom Level' a new window will pop up. At the bottom of that window is a drop down box where you can select another 'sensitivity' level. Drop that box down and select 'Medium low' or 'Low'. After selected, click 'Reset'. This will bring up a warning message, click 'Yes'. Then go click 'Apply'. This will change it for the system. Click out of that window. Go back into your school's log in page and type in the screen name and password and see if that allows you to get in. This last step generally works. If this does not, and the problem continues, please let Help Desk know (314) 822-3278. Thank you.

Scroll down to the very end of the page and find the "Home" link. Click on the "Home" link to lead you back to the homepage.

How to Clear your Browser's Cache:

In most computer-based web browsers, to open menus used to clear your cache, cookies and history, use Ctrl-Shift-Delete (PC) or Command-Shift-Delete (Mac). If this doesn't work, follow the appropriate instructions below.

Google Chrome Firefox Internet Explorer Safari Other browsers and devices

Google Chrome

1.) In the browser bar, enter: chrome://settings/clearBrowserData 2.) Select the following: - Browsing History - Download History - Cookies and other site and plug-in data - Cached images and files From the Obliterate the following items from: drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select the beginning of time. 3.) Click Clear browsing data. 4.) Exit/quit all browser windows and re-open the browser. view instructions per device

Firefox

1.) From the History menu, select Clear Recent History. 2.) From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything. 3.) Next to "Details", click the down arrow to choose which elements of the history to clear; To clear your entire cache, select all items. 4.) Click Clear Now. 5.) Exit/quit all browser windows and re-open the browser. view instructions with visuals

Internet Explorer

1.) Select Tools (via the Gear Icon) > Safety > Delete browsing history.... 2.) Deselect Preserve Favorites website data, and select: - Temporary Internet files or Temporary Internet files and website files - Cookies or Cookies and website data - History 3.) Click Delete. You will see a confirmation at the bottom of the window when the process is complete. 4.) Exit/quit all browser windows and re-open the browser. view more instructions and tips

Safari

1.) From the Safari menu, select Clear History and Website Data.... 2.) Select the desired time range, and then click Clear History. 3.) Go to Safari > Quit Safari or press Command-Q to exit the browser completely. view instructions with visuals

For more options, visit the source: Indiana University Knowledge Base